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Frequently Asked Questions
FTP Uploading your site
FTP stands for File Transfer Protocol. It's an easy way to publish your website content to the server. There are many free or trial version FTP clients available. We use CuteFTP, another popular FTP client is WS_FTP.

If you are using FTP to upload your site, navigate to the httpdocs directory and upload your pages here. Obviously any CGI scripts should be placed in the cgi-bin. Ensure you set the permissions correctly for your cgi scripts to avoid errors (most scripts need to be set at 755).

You will need to make sure that your home page (your site entrance page) is named index.htm, index.html or index.htm. You will notice that there is already a file named index.html in the httpdocs directory. This is a default page placed automatically when your account was created. Simply replace this with your own index file.

As each FTP client is different in the way it is configured, it's hard to include instructions here for every version of every FTP software. As such we have listed the basics, and recommend you contact the FTP client software provider for help using whichever client you are using. It is after all their product, and they will be happy to support it.

You may or may not need all this information below, and it may be labeled differently on your FTP software.


Site name: anything you like - something that identifies this connection
Hostname or address: this will be your domain name in this format: yourdomain.com (no www. or ftp.)
Username: as provided in your account settings email
Password: as provided in your account settings email
Directory or local path: can be left blank
Port: 21