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Frequently Asked Questions
Creating / Managing Mail groups
Have you ever logged into the control panel for your site to set up e-mail addresses and wondered to yourself what on earth that Mail Groups thing is. Well the aim of this little spiel is to enlighten you on what their function actually is and how you can take advantage of this service on your site.

First of all, the basic idea of a Mail Group is so a person can send an email once, to one address but in fact, it gets sent to any number of people. Below are some examples of where this could be used by someone with a website.

Scenario 1:
Say you have a small business and you want to e-mail all your clients about a new product or service you have. Normally you would have to write up an e-mail and send it to each user individually or go rifling through your address book to get their addresses.

With a Mail Group, you simply set up one e-mail address called ”clients@yourcompany.com” and set it as a Mail Group. You then just add all your client’s e-mail addresses in there once. Then whenever you want to e-mail all your clients, you simply send the e-mail to “clients@yourcompany.com” and your message will be sent to every user in the Mail Group.

Scenario 2:
If you have a business with a number of different departments, you can use Mail Groups as a means to contact certain departments only. You just set up Mail Groups for each individual department and add in the users as in the above example.

If the manager of the company decided he needs to e-mail all departments, he can set up another Mail Group. This time, however, rather than entering each employee’s e-mail address all over again, he can select the e-mail addresses from each of the department’s Mail Groups and do it that way. Then when he mails the “allgroups@yourcompany.com” or whatever he named it, the message will go to all departments.

As you can probably tell by now, the possibilities that arise from the use of Mail Groups are endless. But how do I use Mail Groups? I hear you ask. Below is a simple tutorial on how you can set up your own Mail Group.

The first step involved logging into your control panel and reaching the main menu. Once you are at the main menu, click “Mail”.

On the mail screen, look for the “Mailname” box under “Create a new mail name”. In this box, type the name you want for your Mail Group. This name will from the e-mail address you send mail to (eg. mail name@yourcompany.com) so make sure it is in lowercase and has no spaces etc. When you have entered in the details requested, click “Add” and wait for the next screen.

This screen is where you choose what sort of e-mail address this mail name will be. If you scroll down, you will see a checkbox with Mail Group next to it. Check this box.

Now you need to add addresses to this Mail Group. To do this, click “Add” in the Mail Group section. A small popup screen will appear. There will be a blank box and a list of addresses below it. The list shows all the mail accounts that have already been set up for your domain. If you want to add those to your Mail Group, simply hold down “ctrl” and click each address you want to add. Once you have all those addresses selected, click “Add” and that window will close and the main screen will refresh.

If you want to add more addresses that aren’t part of your domain, simply click “Add” again in the Mail Groups section and in the blank field at the top of the little window, simply enter the e-mail address you want to add to the group and click “Add”.

When you have finished adding in all your addresses, go to the very bottom of the main window and click “Update” this will take you back to the mail screen and you will then see that your new Mail Group appears in the list of mail accounts.

To use your Mail Group, all you have to do is send an e-mail as normal to “groupname@yourcompany.com”, sit back, put your feet up and relax knowing your e-mail is on its way to everyone in your Mail Group.