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Frequently Asked Questions
FrontPage Issues

What software do I need to use FrontPage 2000 for my website?
In order to author your website with FrontPage, you will need to install Microsoft FrontPage 97, FrontPage 98, FrontPage 2000, or FrontPage Express on your computer. FrontPage Express comes bundled with Microsoft Internet Explorer so if you have this browser installed, you most likely have FrontPage Express read to run. While any of these programs will work, to use all of the features available, you need to use FrontPage 98 for your client software.
You will also need to enable FrontPage extensions for your account. You can do this from your PCP.

Can I use FrontPage 98?
Certainly, though you will be missing out on the any new or enhancements to existing features released in FrontPage 98. While the server extensions we install on your account are meant for FrontPage 2000, they are also compatible with FrontPage 98 or any other previous version of FrontPage.

Can I use FrontPage Express?
Yes, though you will not be able to use many of the features available in the FrontPage 2000 program. FrontPage Express comes bundled with Internet Explorer 5.x. Please keep in mind that this is a very scaled down version of FrontPage 2000, and you will miss out on many of the outstanding features of FrontPage 2000.

Is there a free version of FrontPage I can use?
Yes, FrontPage Express. Microsoft FrontPage Express is a WYSIWYG (what-you-see-is-what-you-get) HTML editor based on the editing tools in Microsoft's full-featured FrontPage 98 web authoring and management tool. Thought you will be missing out on all of the features new with FrontPage 2000, you can use FrontPage Express without any royalties.

What Operating Systems does FrontPage support?
Microsoft has developed versions of its popular FrontPage web authoring program for the Windows 95/98/NT/2000/ME environments, as well as the Mac OS.

How can I purchase FrontPage?
There are several places on-line where you can purchase a single user license of FrontPage for the Windows or Mac OS. You can also purchase FrontPage from your local software vendor.

FrontPage 2000 Overview
Microsoft's FrontPage 2000 has quickly become one of the most popular website programming tools available. More than just an HTML editor, FrontPage allows you to create dynamic features on your website, including search engines, sub-webs, counters, and more with the click of a few buttons. While use of FrontPage on your account is a complimentary feature of our service, Microsoft FrontPage (97, 98, 2000) does require a fee for use. This software program must be purchased in order to take advantage of the benefit of FrontPage 98 hosting. As an alternative, you can use Microsoft's FrontPage Express, which is a free product without all of the bells and whistles available in FrontPage 97 or 98.
Throughout the content of the FrontPage support area, we will use the term "FrontPage" to referrer to all versions (FrontPage 97, FrontPage 98, FrontPage 2000, FrontPage Express, and FrontPage 1.0). However, when we specify the version "FrontPage 98", if we are talking specifically about this version only. While Nader Solutions has tested all of the above versions of Microsoft FrontPage against our server extensions, we currently only support configuration help with Microsoft FrontPage 2000.
Installation of the FrontPage server extensions are optional when the account is signed up and can be added anytime thereafter from your Personal Control Panel. It is important to understand that installation of the FrontPage server extensions will not hinder your ability to do anything on your account at all. If you do not use the FrontPage server extensions, that is ok! It does not hurt for the extensions to be left in your account unused.

How do I install FrontPage 2000 Server Extensions on my account?
When you sign up an account with us, you are given the option to have your account configured with FrontPage 2000 server extensions if the plan you choose supports FrontPage (see table below). However, if you do not choose for this to be done, you can setup the extensions at anytime through your Personal Control Panel. From the PCP, select the "Development Tools" link then select FrontPage. The right side of the window will display the current status of FrontPage Extensions. Click on "Install" from the menu. On the new page you will need to check the Install box then click on the button "Install FrontPage 2000 Server Extensions.
Once you have completed this process, the FrontPage 2000 server extensions will be completely setup on your account.

Is there an additional fee to use FrontPage 2000 on my account?
Absolutely not. Your costs are the same regardless of whether you choose to use FrontPage 2000 on your account.

Does Nader Solutions limit use of FrontPage?
No. All of FrontPage functions, including sub-webs, discussion boards, search bots, forms, counters, all work with our service.

Does Nader Solutions Support FrontPage 98 or Older Versions?
Yes, even though you can install only FrontPage 2000 extensions on your account, these extensions will work with FrontPage 98 or any previous versions of FrontPage.

Does Nader Solutions recommend FrontPage?
It depends on the several factors. If the webmaster of the site is fairly new at HTML and web development, then FrontPage is a great solution. Many use FrontPage because it can create dynamic features on the website without any programming knowledge. The fact that FrontPage is what they call a "What-You-See-Is-What-You-Get" HTML editor makes it very simple to use. However, this WYSIWYG target also has setbacks. Those who are intermediate to advanced web developers should consider hard coding or another application which allows for more control of your web development. In short, if your are relatively new to web development, FrontPage is a great solution.

Why does FrontPage just hang when establishing a connection?
There a number of reasons why FrontPage hangs, the biggest reason is related to the amount of data in your public_html directory, both in size and number of files and directories. The more files/directories and size of data, the longer it will take FrontPage to log in. Large amounts of data (> 50MB) and/or a large number of files or directories ( > 500) can cause FrontPage to severely hang and perhaps even timeout. If there are connectivity problems between your ISP and Nader Solutions, then this can also lead to FrontPage hanging badly or even timing out.

Why does FrontPage time-out?
FrontPage can time-out for a number of reasons. Below is a list of the causes of FrontPage time-outs:1. Large amount of data in your Root Web (> 50MB)
2. Large number of files/directories in your Root Web (> 500)
3. Data in your public_html which FrontPage cannot interpret and therefore hangs indefinitely
4. Connectivity problems between your ISP/LAN and Nader Solution's network.
Troubleshooting this problem should start with investigating any possible connection problems. Perform a trace route both going out of our network to your host and from your host coming into our network will identify any possible connectivity problems.
A more common cause is the content within the public_html directory. To test this possible problem, create an empty sub-web, which has its own Document Root. If it loads without any problem, you know that the problem is the amount of content in your public_html directory.
It is connectivity issues and content which can create time-out errors. Content can be altered, or the best solution is to simply do your FrontPage updates at night, when Internet traffic is much lower than during the day.
Another feasible solution is to open the web remotely (via FP Explorer) and Import the pages from the FP Explorer (File Import ...). Try to import one page at first to see if you can get it through cleanly. If that works, you can try importing several at a time until your site is copied.
Additionally, you can break your website into "subwebs" and publish these separately. Breaking down your site into more manageable groupings will also help FrontPage avoid timing out.
Finally, as another workaround to this problem, when you have published successfully, you can shorten the amount of time it takes to publish by checking the "Publish changed pages only" check box. This will serve a major benefit as you continue to publish more and more content to your website.

What is the server time-out length set to?
All of our web servers are set to a time-out rate of 900 seconds, or 15 minutes. According to Microsoft, this time period is more than sufficient to allow heavy operations of FrontPage extensions to complete.

Why do I get an Internal Server Error when publishing with FrontPage?
There are a number of reasons this can happen, and we recommend you first remove the FrontPage server extensions from your account (through your PCP) and then re-install them. Once you have done this, attempt to publish to your website once again. If this fails, contact technical support via a support ticket.

Why won't my FrontPage Counter work?
This is an acknowledged bug with FrontPage 2000 and Apache 1.3. While the FrontPage counter will not work on your main website, you can use a FrontPage counter on any of your sub-webs.

Avoiding Problems with FrontPage Hosting
FrontPage is a very particular program which requires a great amount of restrictions to be met. To avoid problems with FrontPage Hosting, please attempt to keep your webs below 75 files. The more files each web has the more likely your connection will time out while publishing. We also suggest you utilize multiple sub-webs for large sites.

How do I install FrontPage 2000 Server Extensions on my account?
When you sign up an account with us, you are given the option to have your account configured with FrontPage 2000 server extensions if the plan you choose supports FrontPage (see table below). However, if you do not choose for this to be done, you can setup the extensions at anytime through your Personal Control Panel. From the PCP, select the "Development Tools" link then select FrontPage. The right side of the window will display the current status of FrontPage Extensions. Click on "Install" from the menu. On the new page you will need to check the Install box then click on the button "Install FrontPage 2000 Server Extensions.
Once you have completed this process, the FrontPage 2000 server extensions will be completely setup on your account.

How do I remove FrontPage 2000 Server Extensions from my account?
From the PCP, select the "Development Tools" link then select FrontPage. The right side of the window will display the current status of FrontPage Extensions. Click on "Remove" from the menu. On the new page you will need to check the Remove box then click on the button "Remove FrontPage 2000 Server Extensions.
Once you have completed this process, the FrontPage 2000 server extensions will be completely removed from your account.

Email for my FrontPage 2000 is not working correctly.
When you sign up an account with us, you are given the option to have your account configured with FrontPage 2000 server extensions if the plan you choose supports FrontPage (see table below). However, if you do not choose for this to be done, you can setup the extensions at anytime through your Personal Control Panel. From the PCP, select the "Content Management" link then select "MS FrontPage". The right side of the window will display your primary domain, any sub domain and the current status of FrontPage Extensions on each. Click on "Install" for any (sub) domain for which you want FrontPage extensions installed.
Once you have completed this process, the FrontPage 2000 server extensions will be completely setup on your account.