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What is a POP3 E-mail Account?
A POP3 e-mail account is a special kind of e-mail account
that comes with a login and password. These kind of e-mail
accounts use the Post Office Protocol version 3.
How do I create POP3 accounts?
This is done easily through your Personal Control Panel.
Simply log into your PCP, then select "E-mail Options" from
the menu on the left, then click on "POP3 Accounts". Now
click on "Add from the menu bar.
Enter the login in the text box to the left of the at
symbol(@) and specify the subdomain if applicable. Enter the
desired password in the final text box and click the Add
button. A confirmation will be displayed on the next page
and the new account will be available in no more than 3
hours from that time.
How do I edit or remove existing POP3
accounts?
This is done easily through your Personal Control Panel.
Simply log into your PCP, then select "E-mail Options" from
the menu on the left, then click on "POP3 Accounts". Now
click on "Add/Edit/Delete" from the menu bar. You should see
a listing of all of your current POP3 accounts, five at a
time per page.
Toggle between pages to get to view all of your POP3 e-mail
accounts. Once you have determined the POP3 account you wish
to edit, make the necessary changes and press the
"Add/Edit/Delete" button near the bottom. Any changes you
make to any of your POP3 accounts will be displayed as a
confirmation on the next page. If you changed the login for
any of the POP3 accounts on that particular page, it will be
updated in no longer than 3 hours from that time.
Any e-mail awaiting download in the old e-mail account's)
will be automatically moved to the new POP3 e-mail
addresses). If you only changed the password for any of the
POP3 accounts, this change will be made in real-time. To
remove any of your POP3 accounts, simple delete the entire
contents of the corresponding address and password files.
Press the "Add/Edit/Delete" button and the POP3 account will
be deleted within 3 hours. Any e-mail awaiting download in
the deleted POP3 account will be deleted as well.
How can I change the password on an
existing POP3 account?
To change the password on an existing POP3 account, Simply
log into your PCP, then select "E-mail Options" from the
menu on the left, then click on "POP3 Accounts". Now click
on "Show All Accounts" from the menu bar. You should see a
listing of all of your current POP3 accounts. Scroll down
the list to get to view all of your POP3 e-mail accounts.
Once you have determined the POP3 account that needs to have
its password changed, make the necessary changes and press
the "Edit/Delete" button to the right of the account to be
changed. Make the change in the window which will then show
up and press the "Update" button. Your new password for this
POP3 account will be needed the next time you try to check
your e-mail on this POP3 e-mail account!
An overview of SMTP service
The ability to provide E-mail services to clients includes
two critical functions: SMTP and POP3. Together, they
provide the means for clients to send outgoing mail and
check for new incoming mail, respectively. SMTP service is
the side of e-mail that allows clients to send outgoing
e-mail messages to any valid e-mail address. The SMTP server
performs two basic but important functions. First, it
verifies that anyone attempting to send outgoing e-mail
through the SMTP server has the right to do so. Secondly, it
sends the outgoing mail and if undeliverable, sends the
message back to the sender. Think of the SMTP server in
terms of your local post office. Just like snail mail,
e-mail is routed in a similar fashion. While it does not
cost a client 32 cents to send an e-mail, they must have
permission to sent the outgoing e-mail message. The post
office requires postage to send the message to the
recipient. Nader Solution requires that you have checked one
of your POP3 accounts in the last 30 minutes for new e-mail
before being allowed to send. Think of checking before
sending the same as buying a stamp at the post office. Once
this requirement is met the mail is sent to the recipient.
However, problems can occur both in the delivery of e-mail
and postal mail. Mail is sent to addresses which do not
exist, and are therefore returned "address unknown" or "user
unknown". Just like the postal service returning your mail
with a message "stamped" on it as to why it was not
deliverable, so will our SMTP server. When e-mail "bounces",
or is returned to you, it is done so because it was
undeliverable for one reason or another. Finally, you need
to configure your e-mail client so that it knows what SMTP
server to use for sending outgoing e-mail messages. In order
to send mail through the proper SMTP server, configure your
e-mail client to access the SMTP (Outgoing Mail) Server:
smtp.%domain%. What does SMTP stand for?
SMTP stands for Simple Mail Transfer Protocol. This is the
generally accepted protocol for outgoing e-mail.
Can I use my own SMTP server?
Certainly. With your account you have the ability to use
your own SMTP server. This allows you to send all of your
outgoing e-mail from your domain name rather than through
your Internet Service Provider, giving you a more
professional look.
What do I use for my SMTP (outgoing) mail
server?
Use the following syntax for your SMTP (outgoing) Mail
server: smtp.%domain% If you have domain name pointers, you
need to use your original domain name (not any domain
pointers). Using domain name pointers rather than your
original domain name will not work and you will most likely
encounter problems sending outgoing e-mail from your
account.
How much e-mail can I send out through the
SMTP server at once?
Our SMTP server can handle a very large number (250) of
outgoing e-mails per second, enabling all of our clients to
have sufficient e-mail access. However, Nader Solutions does
not allow more than 100 e-mail messages to be sent out in a
one-hour period of time by a single user. Additionally,
please make sure that all e-mail is welcome by recipients
who have subscribed or otherwise given you permission to
send them this e-mail.
Why can't I send e-mail?
This is a fairly broad problem and could be the result of
several factors. Please go through the list below and
eliminate each possible problem: Make sure you have your
outgoing SMTP Mail Server set to smtp.yourdomain.com Make
sure you have a connection to the Internet when trying to
send outgoing mail. Make sure your domain name is using
Nader Solutions' name servers. Make sure you have first
checked for new e-mail before sending outgoing mail. Make
sure that all recipients have valid e-mail addresses. If all
of the requirements above are met, there should be no other
reasons why you cannot possibly send outgoing e-mail through
your SMTP server. The most common problem is that a client
will forget that they must first check for new e-mail on
their account before they can send their outgoing e-mail.
Additionally, new clients usually have this problem while
their domain name is in the process of being propagated or
is in the process of being transferred to Nader Solutions,
in which case they must simply wait for propagation to take
place.
Why does the e-mail take a long time to
reach the recipient?
Many different factors play into the overall time in transit
for e-mail. E-mail sent to yourself through your Nader
Solution account will be delivered and ready immediately
because the e-mail is delivered locally on our network
rather than a different network across the Internet. The
biggest cause for delay in mail delivery is when a certain
SMTP server is not reachable. For example, if you were to
e-mail Joe@somedomain.com, our SMTP server would first make
sure that the domain name "somedomain.com" exists. If not,
the mail is sent back to the sender with a "host not found"
error. Next, the e-mail is sent to the SMTP server for
somedomain.com. If the SMTP server is unreachable, it will
try again for anywhere from the next 4 hours to 5 days. This
is the number one cause for e-mail delivery delays: problems
with SMTP servers. Another possible problem could be due to
any routing problems between Nader Solutions and "somedomain.com".
We assure our clients that once you have sent your outgoing
mail through your SMTP server, it is automatically sent out
for delivery. Beyond this point, there is nothing we can do
to speed up the delivery time for e-mail.
How do I get information on using
Majordomo?
To begin using Majordomo, you need to first create a mailing
list. Once this has been done and you created a list along
with the option description, send a blank e-mail message
(without a subject or a message in the body) to majordomo@yourdomain.com.
Not long thereafter you should receive a message back with
detailed information on how to use your Majordomo mailing
list.
What is the difference between an e-mail
account and a forwarder?
A POP3 e-mail account is a special kind of e-mail account
that comes with a login and password. A POP3 account allows
the user to send and receive new messages from this e-mail
address. An e-mail forwarder does none of the above, and
only forwards all e-mail sent to a particular e-mail address
@%domain% to a specific POP3 e-mail account.
What is the difference between an e-mail
account and an auto responder?
A POP3 e-mail account is a special kind of e-mail account
that comes with a login and password. A POP3 account allows
the user to send and receive new messages from this e-mail
address. An e-mail auto responder does none of the above,
and only responds to all incoming e-mail with a
predetermined message.
Why do senders get "user unknown" when
trying to send to my email?
This error is returned by SMTP because the sender tried to
send an e-mail message to a POP3 e-mail address @yourdomain.com.
If you do not have your Catch-All or Failover feature
enabled, any e-mail sent to an e-mail address on your
account which does not exist as a POP3 e-mail account will
be sent back to the sender.
This also applies to new POP3 accounts which are in the
process of being setup. For three hours at most, e-mail sent
to this new POP3 e-mail address will be returned "user
unknown" to the sender.
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